Now Hiring: Customer Success Representative (Brisbane/Remote)

AUSTRALIANCE TEAM

AUSTRALIANCE TEAM

we are hirirng
Calling for a people-oriented and commercial-minded candidate who’s residing in Brisbane (well, we accept remote working as well) to take on the role of Customer Success Representative for a B2B SaaS company!

About them & Why they need YOU in the team

The business was founded by a veteran team on the core belief that growth plays a vital role in everyday life, at every level, personal and company. They help growth leaders build and AB test their lead and signup flows without the engineering burden. They are solving for up to 60% of marketing resources being wasted on non-optimised first interactions with their users. Beyond that, they define a new category of best-in-class experiences throughout the whole online journey, leveraging fast iterations and advanced personalisation.

 

Sounds awesome? Then this is the perfect opportunity to join an innovative business that challenges the status quo and sets the benchmark for others to follow. And yes, they welcome graduates!

Why should you join them?

You’ll be part of an open, team-oriented, and results-based culture where your input is encouraged and your success is rewarded.

This role will offer the ideal candidate the opportunity to grow in a fast-growing early-stage company. Working side-by-side with the cofounders, you’ll have the opportunity to develop processes leading to scale, with the possibility to evolve fast to managerial responsibilities.

💸 Remuneration package: $60K +  super 

⌛Flexible working hours

📝Fast-learning environment, entrepreneurial and strong team spirit

 

 

Your mission at the company

Now, back to you. Here’s what you need to do if you like working with them:

 

  • Act as a brand ambassador 

  • Assist customers through multiple contact channels with a positive attitude and desire to help, moving quickly to the next customer contact

  • Collect information about, and deeply understands, customer objectives, plans, goals and circumstances

  • Accelerate customer’s time-to-value through consultative outreach and coaching

  • Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices or consultation

  • Advocate internally for customer issues in- serves as the customer’s voice

  • Marshall resources across the company to support customer needs

  • Proactively contribute to develop creative new solutions, fine tune and improve the solution according to customer’s feedbacks and pain points

  • Gather feedback regarding experience and mines opportunities for engagement

Here are the requirements

  • 1+ years experience in Customer Success

  • Experience managing a high volume of opportunities with a quick implementation / product-led growth cycle

  • Competitive and commercially mindset

  • Time management and planning skills are essential

  • SaaS and/or Marketing background is preferred

  • Experience working with C-Level Executives within a high velocity, small business Capacity is a real plus

  • Experience using Intercom, Hubspot, or Active Campaign preferred

  • Bachelor degree in business, commerce, marketing, IT, or relevant field preferred but not required

How to Apply

Up to this challenging yet exciting role? If you meet the criteria and you believe you have what it takes to take on this role, APPLY NOW! We can’t wait to hear from you! If you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!

Australiance Talent is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants with full working rights in Australia, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email
Share on whatsapp
Share on facebook

Subscribe To Our Newsletter

Get updates and learn about consulting, talent acquisition, entrepreneurship and much more...

More To Explore

  In the month of September Startup&Angels brought to life a three-day event series called Fintech online Event series. The event ran over three days from the 28th – 30th September …

Hiring-Junior-Project-Manager

Looking for people that are motivated and can manage task coordination and prioritisation. The position is open in Sydney and Melbourne to take on the role of Junior Project Manager and …

Startup&Angels Online Event #11 – How to leverage technology to grow your startup internationally   On Wednesday 11, August, 2021 Startup&Angels organised an online event. It turned out to be a …

Recruiters spend just a few seconds reviewing a resume. This means you have to garner their interest as fast as possible. Here are five recruiter tips you can implement right away …

Do You Want To Boost Your Business?

australiance-talent-talent-search