Calling for a people-oriented and commercial-minded candidate who’s residing in Brisbane (well, we accept remote working as well) to take on the role of Customer Success Representative for a B2B SaaS company!
About them & Why they need YOU in the team
The business was founded by a veteran team on the core belief that growth plays a vital role in everyday life, at every level, personal and company. They help growth leaders build and AB test their lead and signup flows without the engineering burden. They are solving for up to 60% of marketing resources being wasted on non-optimised first interactions with their users. Beyond that, they define a new category of best-in-class experiences throughout the whole online journey, leveraging fast iterations and advanced personalisation.
Sounds awesome? Then this is the perfect opportunity to join an innovative business that challenges the status quo and sets the benchmark for others to follow. And yes, they welcome graduates!
Why should you join them?
You’ll be part of an open, team-oriented, and results-based culture where your input is encouraged and your success is rewarded.
This role will offer the ideal candidate the opportunity to grow in a fast-growing early-stage company. Working side-by-side with the cofounders, you’ll have the opportunity to develop processes leading to scale, with the possibility to evolve fast to managerial responsibilities.
Remuneration package: $60K + super
Flexible working hours
Fast-learning environment, entrepreneurial and strong team spirit
Your mission at the company
Now, back to you. Here’s what you need to do if you like working with them:
Act as a brand ambassador
Assist customers through multiple contact channels with a positive attitude and desire to help, moving quickly to the next customer contact
Collect information about, and deeply understands, customer objectives, plans, goals and circumstances
Accelerate customer’s time-to-value through consultative outreach and coaching
Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices or consultation
Advocate internally for customer issues in- serves as the customer’s voice
Marshall resources across the company to support customer needs
Proactively contribute to develop creative new solutions, fine tune and improve the solution according to customer’s feedbacks and pain points
Gather feedback regarding experience and mines opportunities for engagement
Here are the requirements
1+ years experience in Customer Success
Experience managing a high volume of opportunities with a quick implementation / product-led growth cycle
Competitive and commercially mindset
Time management and planning skills are essential
SaaS and/or Marketing background is preferred
Experience working with C-Level Executives within a high velocity, small business Capacity is a real plus
Experience using Intercom, Hubspot, or Active Campaign preferred
Bachelor degree in business, commerce, marketing, IT, or relevant field preferred but not required
How to Apply
Up to this challenging yet exciting role? If you meet the criteria and you believe you have what it takes to take on this role, APPLY NOW! We can’t wait to hear from you! If you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!